Job Title: Drink Server
Reports To: F&B Director
FLSA Status: Nonexempt
Department: Food and Beverage
Location: Casino
Summary: Incumbents in this position take San Felipe customers’ drink orders and deliver drinks as needed.
This position also ensures the beverage service area is maintained as a clean, safe and sanitary facility.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned.
- Build good relationships with all customers both internal and external.
- Promote customer service as a priority by being attentive to guests’ needs; providing prompt, courteous service, requesting beverage orders, and filling the orders.
- Follow up with existing guests to ensure satisfaction. Assists in resolving any adverse guest issues to the guest’s satisfaction.
- Maintain an appropriate level of stock in drink stations; including but not limited to stocking juices, ice, cups, syrup, etc.
- Assist in maintaining a clean and safe gaming environment by dumping ashtrays, disposing trash, and cleaning machines as needed.
- Respond to customer requests and inquiries and informing customers of upcoming promotional events.
- Perform all work activities in accordance with Casino safety policies and procedures.
- Maintain professional hygiene and appearance.
- Attend and satisfactorily complete required training as directed by the Supervisor or the Human Resources Department.
- Complete other duties as directed by Management.
- Complies with company and departmental procedural guidelines, SOPs and safety procedures.
- Contributes to a team-oriented, continuous improvement, quality process.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
No previous restaurant experience required.
Language Ability:
Must be able to communicate clearly with guests, kitchen and dining room personnel.
Math Ability:
Ability to apply basic mathematical concepts.
Reasoning Ability:
Must be able to recognize and prioritize the changing needs of both FOH and BOH to insure a consistent flow during service.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually loud. Be able to work in a hot, wet, and humid environment for long periods of time. Hazards include, but are not limited to, cuts from broken glass and metal cans, burns, slipping and tripping. Frequent washing of hands.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Walks and stands during entire shift. Lift and carry racks or stacks of dishes, glassware and other utensils, weighing up to 30 lbs. Lift and empty trashcans weighing up to 150 lbs., with assistance. Frequent bending, stooping, reaching, pushing and lifting.
I have read my job description and I understand that I must perform the essential functions of this position with or without accommodation. I also understand that if I have any questions or concerns about this job description, I will contact my supervisor with these questions or concerns.
