Basic Purpose:
This is an entry-level position where the incumbent receives formal and on-the-job training in security procedures and duties and procedures relating to the protection, safeguarding, and security of Black Mesa Casino’s and Black Mesa Travel Center’s assets, personnel, customers, and visitors.
TYPICAL functions:
- Observe casino and the travel center for irregular activities such as cheating or theft by employees or patrons, using visual observation, audio/video equipment, and one-way mirrors.
- Report all violations and suspicious behaviors to supervisors, verbally, or in writing.
- Provide oversight and security for large currency transportation.
- Patrol allocated areas as directed.
- Work as a team with other security officers, staff, and departments.
- Maintain logs and/or records of activity during the scheduled shifts.
- Provide assistance and/or information to casino and travel center guests and others when necessary.
- Enforce Black Mesa Casino employee badge procedures.
- Maintain professional hygiene and appearance in accordance with departmental policies and procedures.
- Attend and satisfactorily complete required training as directed by the Supervisor or the Human Resources Department.
- Must perform all duties in compliance with the San Felipe Enterprises safety policies and procedures.
- Other duties as assigned.
REQUIRED COMPETENCIES
Integrity / Honesty
All casino employees must operate in an ethical manner by following all San Felipe Enterprise policies and procedures relating to cash transactions, handling, tracking, and proper behavior between staff and customers. Incumbent must conduct oneself above the appearance of doing something wrong.
- Customer Service / Client Orientation
All casino employees must be able to develop a clear understanding of customers’ needs and goals while maintaining clear communication with customer regarding meeting their expectations. Must follow though and respond to customers’ requests and inform them of action taken in a courteous, professional manner.
- Teamwork
All casino employees must be competent in working effectively with division members and members of other divisions to resolve common issues or problems as well as listening and seeking others’ perspective on how to complete assignments. Keeps others informed and up to date about tasks, progress, or projects.
- Listening
Incumbents in this position must be able to understand auditory messages and non-verbal cues to derive meaning from spoken material. Requires the ability to remain attentive.
- Learning
Incumbents in this position must have a desire and invest effort to acquire new knowledge and skills for work.
- Effort and Initiative
Incumbent in this position must have the ability to work and act without specific direction and without being monitored.
MINIMUM QUALIFICATIONS:
- Must be 21 years of age or above.
- Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
- High School Diploma, or equivalent, required AND 6 months experience in law enforcement, security, or surveillance preferred; or an equivalent combination of education and experience.
- Extended working hours, including weekends, may be required.
- Must possess Class III Gaming License.