SLOT SUPERVISOR

BASIC PURPOSE:

The Slot Supervisor is responsible for enforcement of slot department rules and procedures in the slot department on their assigned shift.  Incumbents assist in slot machine payouts; fill credits, and customer relations. The Slot Supervisor is also responsible for staff scheduling for the entire slot shift team, training and development, as well as performance evaluations and disciplinary actions of staff. Ensures guest recognition, communication, and development are primary duties for all personnel.

TYPICAL FUNCTIONS:

  • Facilitate the adequate availability, training, development, and performance management of subordinate personnel.
  • Ensure slot machine game integrity and efficient operations.
  • Ensure compliance with regulatory commission regulations.
  • Monitor customers and staff for gaming machine abuse, sabotage, or cheating. Includes resolving issue.
  • Communicate upcoming promotional events to subordinates and customers.
  • Ensure all guest service inquiries and complaints are properly addressed such that San Felipe customers are satisfied.
  • Review staffing levels and customer flow and assigns work areas to staff.
  • Monitor and reconcile all related paperwork to hopper fills and Jackpot payouts with necessary information; approves all Jackpot payouts.
  • Assist in maintaining a clean and safe gaming environment by dumping ashtrays, disposing trash, and cleaning machines as needed.
  • May perform the duties and functions of a Slot Attendant.
  • Maintain professional hygiene and appearance.
  • Attend and satisfactorily complete required training as directed by the Supervisor or the Human Resources Department.
  • Other duties as assigned.

REQUIRED COMPETENCIES:

  • Integrity / Honesty
    All San Felipe Casino employees must operate in an ethical manner by following all San Felipe Casino policies and procedures relating to cash transactions, handling, tracking, and proper behavior between staff and customers. Incumbent must conduct oneself above the appearance of doing something wrong.
  • Customer Service / Client Orientation
    All San Felipe Casino employees must be able to develop a clear understanding of customers’ needs and goals while maintaining clear communication with customer regarding meeting their expectations. Must follow though and respond to customers’ requests and inform them of action taken in a courteous, professional manner.
  • Teamwork
    All San Felipe Casino employees must be competent in working effectively with division members and members of other divisions to resolve common issues or problems as well as listening and seeking others’ perspective on how to complete assignments. Keeps others informed and up-to-date about tasks, progress, or projects.
  • Goal and Task Management
    Incumbents in this job need to be able to plan, prioritize, set goals, establish standards, coordinate tasks, show concern for deadlines, and track progress with respect to personal performance.
  • Team Leadership
    Incumbents in this job must effectively manage and guide group efforts by providing an appropriate level of feedback to both individuals and groups regarding their performance and progress.
  • Interpersonal Skills (Working with Others)
    Incumbents in this position must be able to communicate one’s feelings, preferences, needs, and opinions in a way that is neither threatening nor punishing to another person, while at the same time recognizing effort of others and praising that effort.

MINIMUM QUALIFICATIONS:

  • High School Diploma, or equivalent, required AND 3 years experience in the performance and operations of electronic gaming machines. One year Supervisor experience preferred; or an equivalent combination of education and experience.
  • Extended working hours, including weekends, may be required.
  • Must be able to lift a minimum of 30 pounds on a regular basis and sustain prolonged walking and standing.
  • Must possess Class III Gaming License.
  • Must be able to work under intense scrutiny.

DEPARTMENT:     SLOTS
SUPERVISOR:        DIRECTOR OF SLOTS

    Application Submission

    You may submit a job application by filling out and submitting the following form.
    An asterisk(*) indicates a required field.

    You may submit your resume here:






    Are you at least 21 years old? YesNo
    Are you legally eligible for employment in the U.S.? (if hired, verification will be required by law.) YesNo
    Date available to start work

    Have you worked for us before?YesNo



    Are you employed at the present time? YesNo
    Are you enrolled in a federally recognized Pueblo/Tribe? YesNo




    Have you ever filed an application for a gaming licence? YesNo
    If Yes, indicate the jurisdiction and final determination of the application:
    was your licence or qualification status ever revoked, suspended or terminated? YesNo
    If Yes, explain:
    Do you have any relatives or significant others working with us? YesNo
    If so, what is their name and in what department do they work:

    EDUCATION

    Are you a High School Graduate/GED Certification? YesNo

    Any vocational/technical or college/university hours? YesNo
    If Yes, please list any hours completed, or degree(s)



    PRIOR EMPLOYMENT - Please list last seven years of employment










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