Job Title: Cage Cashier
Summary:
Count room clerks are responsible for collecting coins, bills and chips from various places around the casino. This includes receiving deposits from individual dealers, croupiers and other workers, and validating their accuracy. Count room clerks also retrieve bills from change-making machines, and coins from slots and other devices. Typically this is done by sliding out one cash-receiving device and sliding in an empty replacement, or a replacement filled with small bills in the case of a change-making machine.
Cage Cashiers regularly need to interact with guests and other staff in full view of all the casino’s patrons. Count room clerks must be unfailingly civil and polite with the casino’s guests, even when they’re inebriated or abusive. Clerks must also avoid public displays of friction with fellow employees. Most cage cashiers are required to work evenings, weekends and graveyard shifts as needed.
Casinos are places where money passes through in large quantities, though often in relatively small increments. Accurately accounting for the flow of cash and chips through the facility is one of the most crucial aspects of casino management, and counting procedures are tightly controlled. Count room clerks are responsible for the basic duties of counting and managing cash and chips on the casino’s floor.
Guest Service / Client Orientation
All San Felipe Casino employees must be able to develop a clear understanding of guests’ needs and goals while maintaining clear communication with guest regarding meeting their expectations. Each Individual must follow though and respond to guests’ requests and inform them of action taken in a courteous, professional manner.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned.
- Collect coins, bills and chips from various places around the casino.
- Receive deposits from individual dealers, and other workers, and validate their accuracy.
- Retrieve bills from change-making machines, and coins from slots and other devices.
- Responsible for accurately reporting and documenting money collected
- Always follow cage policies and procedures.
- Sell gambling tickets, tokens, and gaming chips in exchange for currency.
- Use a computer to record transactions.
- Accept and verify credit applications from patrons.
- Establish house credit accounts.
- Provide check-cashing authorization.
- Keep precise records.
- Report transactions involving large sums to the IRS.
- Buy tokens back from patrons for cash.
- Balance money drawers at the end of each shift.
- Adjust the balance daily summaries of transactions of books.
- Maintain gaming cage security.
- Ensure the accuracy of reports such as authorization forms, transaction control, and exchange summary reports.
- Perform rotation of cash, coins, and chips.
- Maintain professional hygiene and appearance.
- Attend and satisfactorily complete required training as directed by the Supervisor or the Human Resources Department.
- Perform work assignments in accordance with Casino Safety Policies and Procedures.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma, or equivalent, AND 3 months experience in money handling in large volume; or an equivalent combination of education and experience. Prolonged standing and lifting up to 25 pounds is required.
Must possess Class III Gaming License. Must be able to work under intense scrutiny.
Language Ability:
Must be able to interact and talk to customers. Must be unfailingly civil and polite with the casino’s guests, even when they’re inebriated or abusive. Clerks must also avoid public displays of friction with fellow employees.
Math Ability:
Must have excellent counting and math skills, and should also be able to enter figures quickly and accurately on both desktop calculators and computers.
Reasoning Ability:
Must also have the ability to work in a very fast paced environment with very focused attention to detail.
Computer Skills:
To perform this job successfully, an individual should have advanced skills related to 10 key. Clerks must have excellent counting and math skills, and should also be able to enter figures quickly and accurately on both desktop calculators and computers.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate, but will escalate when located in the casino environment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the individual must be able to stand, move and work throughout the casino area and properties, including walking up to 1 ½ mile and sitting at a desk/work station for the duration of the shift. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis. Must be able to work in a smoke filled environment.
Reports To: Cage Manager
FLSA Status: Non-Exempt
Department: Finance
Location: Casino
