Basic Purpose:

Incumbents in this position are responsible for selling tickets to scheduled events in the Celebrity Showroom Ticket office or terminal, distributing/redeeming coupons, explaining promotion rules and procedures, processing Players’ Club applications and issuing Players’ Club cards.

Typical Functions:

  • Respond to information queries for internal and external customers.
  • Distribute and redeem San Felipe Casino coupons.
  • Explain promotion rules and procedures to customers.
  • Process Players’ Club applications and issue membership cards.
  • Perform Celebrity Showroom box office functions such as, issue and sell tickets, assign seating, operate computer terminal.
  • Interact with customers on Floor to promote Players’ Club and upcoming events.
  • Create routine reports such as volume of ticket sales, Players’ Club files and database, coupon redemption and cash received reports.
  • Assist and provide support for promotional activities.
  • Attend and satisfactorily complete all training as assigned by supervisor or Human Resources Department.
  • Maintain professional appearance and hygiene.
  • Perform work assignments in accordance with Casino Safety Policies and Procedures.
  • Other duties as assigned.


  • High School degree, or equivalent, AND 6 months customer service experience; or an equivalent combination of education and experience.
  • Extended working hours, including weekends, may be required.
  • Should be able to type 23 Words Per Minute.
  • Must possess Class III Gaming License.
  • Must possess valid driver license.

    Application Submission

    You may submit a job application by filling out and submitting the following form.
    An asterisk(*) indicates a required field.

    You may submit your resume here:

    Are you at least 21 years old? YesNo
    Are you legally eligible for employment in the U.S.? (if hired, verification will be required by law.) YesNo
    Date available to start work

    Have you worked for us before?YesNo

    Are you employed at the present time? YesNo
    Are you enrolled in a federally recognized Pueblo/Tribe? YesNo

    Have you ever filed an application for a gaming licence? YesNo
    If Yes, indicate the jurisdiction and final determination of the application:
    was your licence or qualification status ever revoked, suspended or terminated? YesNo
    If Yes, explain:
    Do you have any relatives or significant others working with us? YesNo
    If so, what is their name and in what department do they work:


    Are you a High School Graduate/GED Certification? YesNo

    Any vocational/technical or college/university hours? YesNo
    If Yes, please list any hours completed, or degree(s)

    PRIOR EMPLOYMENT - Please list last seven years of employment

    Job Responsibilities:

    Reasons for leaving:

    Would you like to list another employer? YesNo

    Job Responsibilities:

    Reasons for leaving: