Incumbent in this position serves as a Supervisor with primary responsibilities for the protection, safeguarding and security of San Felipe Casino’s assets, personnel, and customers during their assigned shift. The incumbent is responsible for coordination of all shift functions/operations and supervision of agents.

TYPICAL Functions:

  • Responsible for Surveillance operations during assigned shift.
  • Develop work schedules, monitor, and supervise performance of Agents for assigned shift.
  • Provide assistance and training as needed for shift personnel.
  • Investigate allegations of cheating, wrongdoing, or theft by San Felipe customers and staff.
  • Responsible for all official records, reports and correspondence for department of an assigned shift.
  • Notify proper authorities for all emergencies, incidents, or situations occurring assigned shift.
  • Maintain public relations with Local, County, State and Federal Law Enforcement and Fire agencies as necessary.
  • Ensure compliance with department’s standard operating procedural manual and Casino’s Personnel Policies Manual and other policies and procedures.
  • Ensure department’s daily records are accurate and maintained.
  • Prepare reports and correspondence by using computer as
  • May perform the duties of the Surveillance/Security Director as assigned in the Director’s absence.
  • Maintain professional hygiene and appearance in accordance with departmental policies and procedures.
  • Must attend and satisfactorily complete required training as directed by the Supervisor or the Human Resources Department as well as to ensure that staff is assigned to attend and ensure compliance of staff.
  • Must perform all work functions in accordance with the Casino Safety Policies and Procedures as well as ensure that staff is in compliance with Safety Policies and Procedures.
  • Perform other duties as assigned.


  • Integrity / Honesty

All San Felipe Casino employees must operate in an ethical manner by following all San Felipe Casino policies and procedures relating to cash transactions, handling, tracking, and proper behavior between staff and customers. Incumbent must conduct oneself above the appearance of doing something wrong.

  • Customer Service / Client Orientation

All San Felipe Casino employees must be able to develop a clear understanding of customers’ needs and goals while maintaining clear communication with customer regarding meeting their expectations. Must follow though and respond to customers’ requests and inform them of action taken in a courteous, professional manner.

  • Team Work

All San Felipe Casino employees must be competent in working effectively with division members and members of other divisions to resolve common issues or problems as well as listening and seeking others’ perspective on how to complete assignments. Keeps others informed and up-to-date about tasks, progress, or projects.

  • Conflict Management

Incumbents in this position must have the ability to effectively resolve disputes among others, manage disagreements, and possess multiple methods and styles of dealing with disagreements.  Includes the ability to remain impartial and unbiased.

  • Decisiveness

Incumbent in this position must be able to successfully determine and initiate a course of action.  Requires the consideration of multiple options, information sources, and development of contingency plans.

  • Investigating Problems

Incumbent in this position needs to be able to identify and investigate various types of problems along with, evaluation of alternatives, and provision of solutions.


  • Must have worked as a Surveillance Agent in Indian Gaming.
  • High School Diploma, or equivalent, required AND 3 years’ experience in law enforcement, security or surveillance preferably in the Casino or Gaming Industry in which at least 1 year was in a supervisory capacity; or an equivalent combination of education and experience.
  • Extended working hours, including weekends, may be required.
  • Must possess Class III Gaming License.

    Application Submission

    You may submit a job application by filling out and submitting the following form.
    An asterisk(*) indicates a required field.

    You may submit your resume here:

    Are you at least 21 years old? YesNo
    Are you legally eligible for employment in the U.S.? (if hired, verification will be required by law.) YesNo
    Date available to start work

    Have you worked for us before?YesNo

    Are you employed at the present time? YesNo
    Are you enrolled in a federally recognized Pueblo/Tribe? YesNo

    Have you ever filed an application for a gaming licence? YesNo
    If Yes, indicate the jurisdiction and final determination of the application:
    was your licence or qualification status ever revoked, suspended or terminated? YesNo
    If Yes, explain:
    Do you have any relatives or significant others working with us? YesNo
    If so, what is their name and in what department do they work:


    Are you a High School Graduate/GED Certification? YesNo

    Any vocational/technical or college/university hours? YesNo
    If Yes, please list any hours completed, or degree(s)

    PRIOR EMPLOYMENT - Please list last seven years of employment

    Job Responsibilities:

    Reasons for leaving:

    Would you like to list another employer? YesNo

    Job Responsibilities:

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