BASIC PURPOSE:

The Count Team Supervisor is responsible for supervising the counting of all currency in electronic gaming devices and of the Count Team Assistant Supervisor and all Count Team Members. Directly oversees the collection, movement and counting of currency from slot machines in compliance with all applicable regulations and departmental procedures. Responsible for staff scheduling for the entire soft count team as well as performance evaluations and disciplinary actions of staff. The Count Team Supervisor is also responsible for maintaining proper recordings of the count, documenting any incidents, providing training to subordinates and monitoring the daily operations of the soft count room.

TYPICAL Functions:

  • Supervise Count Team Asst. Supervisor and Count Team Members by delegating workloads and associated paperwork of all soft count operations while adhering to all applicable compliance standards.
  • Supervise accurate running and counting of currency using GFR discriminator counter and transfer of money to cage.
  • Maintain schedule for Count Team Asst. Supervisor and Count Team Members.
  • Conduct Performance Appraisals for Count Team Asst. Supervisor and Count Team Members.
  • Conduct disciplinary actions including verbal/written warnings when necessary.
  • Maintain all records of currency using Count Team Summary Sheets and transport them daily to Audit.
  • Provide training to newcomers regarding all applicable compliance rules and regulations.
  • Integrate compliance regulations into Count Team Member policies and procedures.
  • Hold subordinates accountable to attend and satisfactorily complete all required training as directed by supervisor or the Human Resources Department.
  • Maintain professional hygiene and appearance.
  • Mentor and coach subordinates to assist in developing goals and skill sets.
  • Attend and satisfactorily complete required training as directed by the General Manager.
  • Other duties as assigned.

REQUIRED COMPETENCIES:

  • Integrity / Honesty

All casino employees must operate in an ethical manner by following all San Felipe Enterprises policies and procedures relating to cash transactions, handling, tracking, and proper behavior between staff and customers. Incumbent must conduct oneself above the appearance of doing something wrong.

  • Customer Service

Develop a clear understanding of customers’ needs and goals while maintaining clear communication with customer regarding meeting their expectations. Must follow though and respond to customers’ requests and inform them of action taken in a courteous, professional manner.

  • Teamwork

Work effectively with division members and members of other divisions to resolve common issues or problems as well as listening and seeking others’ perspective on how to complete assignments. Keeps others informed and up to date about tasks, progress, or projects.

  • Team Leadership

Incumbents in this job must effectively manage and guide group efforts by providing an appropriate level of feedback to both individuals and groups regarding their performance and progress.

  • Teaching Other

Incumbents in this position must be able to take responsibility for the development of individuals and groups through appropriate teaching, guidance, and coaching techniques.

  • Arithmetic & Mathematical Reasoning

Incumbents in this job use and apply mathematical techniques, processes, and concepts to understand and solve problems.  Apply understanding of mathematics, either explicitly or implicitly, to perform basic computations, apply mathematical processes or utilize tools, analyze problems, identify, or specify patterns, and draw conclusions.

MINIMUM QUALIFICATIONS:

  • Must be 21 years of age or above.
  • High school diploma, or equivalent, AND 1 year experience in money handling in a casino related environment. Supervisory experience preferred.
  • Must possess Class III Gaming License.
  • Must be able to work under intense scrutiny.
  • 10-key proficiency desired.

    Application Submission

    You may submit a job application by filling out and submitting the following form.
    An asterisk(*) indicates a required field.

    You may submit your resume here:






    Are you at least 21 years old? YesNo
    Are you legally eligible for employment in the U.S.? (if hired, verification will be required by law.) YesNo
    Date available to start work

    Have you worked for us before?YesNo



    Are you employed at the present time? YesNo
    Are you enrolled in a federally recognized Pueblo/Tribe? YesNo




    Have you ever filed an application for a gaming licence? YesNo
    If Yes, indicate the jurisdiction and final determination of the application:
    was your licence or qualification status ever revoked, suspended or terminated? YesNo
    If Yes, explain:
    Do you have any relatives or significant others working with us? YesNo
    If so, what is their name and in what department do they work:

    EDUCATION

    Are you a High School Graduate/GED Certification? YesNo

    Any vocational/technical or college/university hours? YesNo
    If Yes, please list any hours completed, or degree(s)



    PRIOR EMPLOYMENT - Please list last seven years of employment










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    Reasons for leaving:

    Would you like to list another employer? YesNo










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