where Albuquerque & Santa Fe meet TM

Guest Service Representative Position Details

POST ID: Guest Service Representative
Department: Marketing
LOCATION: Black Mesa Casino
DESCRIPTION: Serve as initial guest contact and key data entry clerk for Players Club database information. Identify and gather information on valuable guests through observation, analysis, personal contact and service. Develop guest loyalty, relationships and direct marketing programs. Provide services to respond to guest requirements.

Education Requirement:
Must have a high school diploma or equivelant.
Necessary experience:
Previous customer service experience a must.
SKILL REQUIREMENTS

Must have the ability to maintain composure, thinks clearly, and performs well under pressure in a fast paced work environment.
Will be responsible for the deliverance of the highest level of Customer Service to guests and co-workers.
Must be flexible to work any shift assigned to include days, swing, grave weekends and/or holidays.
Manual and finger dexterity to operate computer and perform routine handwriting

Job Status: Full Time
Benefits:
Shift: Varies